Help & support
Can’t find your answer below? Write to support@titanmode.app with the email address of your account and, if possible, a screenshot. We answer within two business days.
Signing in
I didn’t receive my code. Check your spam folder and the promotions tab, then wait a minute: you can request a new code after 60 seconds. Codes come from no-reply@titanmode.app.
My code says it is wrong or expired. Use the code from the most recent email: requesting a new code cancels the previous one. After 5 wrong attempts, request a new code.
“Account limit reached on this phone.” A phone can create a limited number of accounts. Log in to one of the accounts already created on it.
Your plan
How do I change my goal or my number of sessions? Edit your plan from the app. Regenerating a full plan requires Titan Plus; your first plan is free.
An exercise is too hard or I lack the equipment. Use the swap button on the exercise during your session to replace it with an equivalent.
My projection looks off. The projection depends on the numbers you entered. Check your weight and measurements in your latest check-in, and retake your day-one photo in good light, facing the camera, if needed.
Titan Plus and billing
What does Titan Plus include? Regenerating your plan whenever your goal or schedule changes, and weekly check-ins with photos with every projection kept. See pricing.
How do I cancel?
- Bought in the iPhone app: Settings › your name › Subscriptions › Titan Mode.
- Bought in the Android app: Google Play › Profile › Payments & subscriptions › Subscriptions.
- Bought on the web: Titan › Settings › Manage billing.
You keep access until the end of the period already paid. Passes (3, 6, 9 or 12 months) do not renew, so there is nothing to cancel.
Refunds. Purchases made through Apple or Google are refunded by them: Apple or Google Play. For a web purchase, write to us.
Your data
How do I delete my account? From Settings › Delete account in the app, or by writing to privacy@titanmode.app from the address of your account. Deletion erases your plan, check-ins, photos and projections. It does not cancel a store subscription: cancel it in the store first.
Can I get a copy of my data? Yes. Write to privacy@titanmode.app. Details in our privacy policy.